TERMS & CONDITIONS
1. Purpose and scope of the general conditions
General conditions (hereinafter referred to as GTC) govern the relationship between E-Business Solutions SA (hereinafter referred EBIZ) and the Customer. These conditions are an integral part of every contract between EBIZ and the Customer.
The rates listed in our offers and order confirmations are generally binding. However, we reserve the right to errors and technical changes. Any delivery dates shown are non-binding information of our suppliers or manufacturers. We focus on providing information to the best of our knowledge.
Our prices are net, in the reference currency. The purchased goods can be paid by credit card (MasterCard, VISA or American Express), or other means of electronic payment allowed.
4. Returns and replacements
There is no general right regarding returns and replacements. Items can be replaced within 15 days. Replacement is possible only if the goods and the original packaging is intact, the package is opened and the goods have not been used. When replacing the original receipt must be presented. The substitution takes place at the price in force on the day of his preparation, or, at most, at the price paid by the customer. The compensation of the balance of goods takes place by way of credits. In any case, for return / replacement can be charged an amount of CHF 15.00. Any shipping costs or other additional costs are not refundable.
XAFIN only provides new products or in the original quality of the brand. The products used or demonstration models are referred to specifically and marked accordingly. XAFIN provides no guarantee, and accepts no responsibility for the realization of the desired purpose of certain products. Any customer claims must be confined to the scope of warranty offered by the manufacturer, if any. It does not offer any guarantee for technical operations and defects that can be traced to improper use or to external factors (humidity, liquids, bumps). The right to restitution or other claims are excluded in any case.
During the warranty period, XAFIN reserves, should the item no longer available, to make a equivalent replacement, or to recognize a claim for compensation of warranty claims. The amount of the credit depends on the value of the item in question.
The decision on the replacement is up to XAFIN. The customer is not authorized to appoint third of repairs or replacements. In this case, there is no entitlement to reimbursement. The replaced or changed items are not eligible for any extended warranty. Any change of the products, the warranty period remains the binding from the initial date of purchase.
The manufacturer may declare different warranty terms, indicating such on the packaging of the article. Any liability on the part of XAFIN against direct or indirect damages, as well as the loss of value in the event of faults or misuse. For questions related to the guarantee, the products can be sent to the head office in Lugano (a.c.a. the RMA department).
Claims must be made in writing by registered mail within 5 days from the date of purchase.
In the event of defects in the warranty period, the customer must return the product together with the original sales receipt and detailed description of the defect immediately after it found, by delivering the product to rmadi XAFIN department. The product must be received by XAFIN in its original packaging or in a careful packaging. Otherwise the warranty is void.
In the event that parts or individual formulations of these GTC does not match, they are no longer relevant, or they are not completely, to the current legislation, the remaining parts of the GTC remain unaffected in their content and validity.
7. Data protection
In the field of data protection provisions of Swiss law apply. The archived data is not disclosed to third parties. The company does not store data related to credit cards. You consent to the processing of data within the company.
The customer is required to keep its access to confidential data and not to pass them on to third parties. The company assumes no liability with respect to damages arising to the customer from the unlawful access of its data.
The online transmission of information regarding credit cards is encrypted using a 128-bit SSL certificate, which guarantees a secure payment mode directly from the electronic payment operators. XAFIN does not handle and does not retain any sensitive data that relates to payments.
All obligations are subject to Swiss law. Place of performance and exclusive jurisdiction is Lugano.
Via Vanoni 2